I have discovered that I’m beginning to grow a great hatred for Chevrolet. For all Chevy vehicles. I recognize that this hatred is most likely undeserved for most Chevy vehicles, most Chevy people. And yet I have this growing hatred.
Why, you might ask? And what could be the cause of this growing general malice?
I have been experiencing conflict since the day I drove my new 2014 Chevy Volt home. In the process of purchasing the new car I have found a growing number of reasons to love the car, and an unfortunately larger number of reasons to hate the car, hate the dealerships, and hate the Chevy support services. Hate is not too strong a word. The bile rises when ever I think of them.
Why, might you ask, have I developed these conflicting feelings?
Because the Chevy Volt is a fun, fast, car with some great engineering hurtles overcome. It is quick, reasonably nimble, and includes a powerful electric motor that can zip it into traffic with at least the quickness of any production sedan that is reasonably priced, if not the full neck-snap of the $100,000 Tesla Roadster. The small and efficient gasoline generator does a reasonable job of keeping the electric motor running even after the batteries are run dry. This car is a perfect balance of plug-in electric vehicle, with enough range to cover most commutes and the flexibility to be taken on the road for unlimited gasoline travel. I bow to the engineers that designed this drive train. it’s not a Tesla, but it’s a good, solid, fun platform at a reasonable price.
The reason why my hatred grows, however, is NOT the engineers that developed this excellent drive train. My hatred has to do with the elements of the Chevy organizations that seem to have conflicting objectives. In fact, I would go so far as to say that I think that these elements are either abysmally incompetent, or attempting outright sabotage. Here are my points:
- Finding a local dealer who new anything about the Volt, two years after its introduction, was a challenge. After a mostly delightful experience with Nissan and Toyota, dealing with a Chevy dealership felt very outdated and painfully antique. I finally found a dealer in the next state over, about 2 hours from the house, where one salesperson specialized in Volts.
- The longer I drive this car, the more I want to find the team leader for the console design and just slap him or her. The touch screen display design breaks all good ergonomic design rules, and the slick little bumps with icons and words unreadable in daylight conditions is both confusing, overlapping, and contradictory.
- This console creates a more hazardous condition than a cell phone does: i’m far more likely to pull over in order to select a temperature setting than I am to make a cell call.
- Gone are the days when if you want it hotter, you slide the bar to the right, and cooler, slide to the left. Now you have to figure out where the temperature setting is, then figure out how to raise it or lower compared to ambient temperature, then figure out how to override the fan settings. Why has technology made this less usable?
- Radio controls have become unusable. I’m a smart guy, but I have yet to figure out how to make favorite station settings. True, I’ve not looked this up in the giant thick manual, but for every previous car I have ever owned this has not been necessary.
- Default settings are unchangeable. For instance, I need to charge my car at the higher current if it is to be charged by the time I need to go to work. Since the higher current is not a default setting, i need to remember to reset the current level every time I charge the car.
- Finally, I find the car unsafe for left turns. You heard me. If you are turning left, you need to constantly bob your head back and forth in order to be sure that another vehicle or pedestrian isn’t hiding in the enormous blind spot created by the extraordinarily fat front left post. I have been surprised more than once with vehicles popping out of that blind spot, and have become more than a little paranoid. As well, i’m developing a neck ache.
How, do you think, can these blinding problems generating my hate have been perpetuated? All I can think is that the right hand of Chevy is gnawing on the left. The left hand, those lovely drive train engineers, seemed to have been given direction to develop a great car. The right hand, those sniveling managers, seem to by trying to sabotage that lovely car in favor of their antique gasoline engine technology by under supporting dealer roll outs, and sliding in the worst console design team in the history of modern consoles.
I think that this conflict echoes the basic problem with Chevy, and perhaps is a harbinger of their very long term chances for success. Will they get their act together and come up with a more integrated electric car? The Bolt looks promising, but we will see.
As for me, Chevy had one chance to convert me from my Toyota ways. It failed. This is leased car, and I’m going to have a party when I return it.
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